1. How do you pronounce the site name?
The site name is pronouced as quality.

2. I need installation help, where can I find help locally in San Diego?
I always refer business to a master tech that has been with San Diego BMW for the past 18 years. He does all the installs and does nothing but superb work. Please email us at web@khoalty.com for assistance. We can get 24 hour technical support for your needs.

3. I need instructions on how to install the part I just bought.
Please email us if you need help, we can forward you links that are very detailed so you can have an easy installation.

4. How long does it take to get an email answered?
We tend to strive to have emails answered within the same business day.

5. In what state do you charge tax?
If you live in CA, you will be charged 7.75% tax.

6. If I buy more than one item, will there be any incentive?
If you purchase more than one item, discounts may be offered and varied depending on items ordered.

7. Returns:
All returns are subject to a 20% restocking fee. In order to return the item(s), an RMA number will be required. The RMA number will be provided to you by contacting KHOALTY.com. All returned items are at KHOALTY.com discretion.

8.Shipping:
We will ship your items within 1-5 business days upon comfirmation of order. You will be receiving an invoice with the tracking number on it. If there seems to be a delay, we will notifiy you.

9. Warranty Claims:
All warranty claims will need a RMA number from KHOALTY.com. We will provide you with the contact information of the manufacturer for your product so that you may send your non-working item for replacement.

10. Does KHOALTY.com price match to other retailers?
We will price match as long as it is the same product from a retailing vendor excluding eBay.  Shipping charges will be added on the final bill. 

11. I live in San Diego, can I come and pick up the item?
On certain products you are able pick the item up instead of having the items shipped out. The shipping price that is included in the price at the checkout will be deducted.

12. I have other questions but it isn't here.
Please email us at sales@khoalty.com for all your needs.